Terms of Service

Effective Date: 2/24/26 (updated)

By accessing this website or requesting an estimate or service from Tailwaggers Cleanup, you agree to be legally bound by these Terms of Service. If you do not agree, do not use this website or our services.

We reserve the right to modify these Terms at any time. Continued use of the website or services constitutes acceptance of any changes.

1. Services

Tailwaggers Cleanup provides residential dog waste removal services in Burlington, North Carolina and surrounding areas.

Services are recurring unless otherwise agreed and continue until canceled by either party.

We reserve the right to refuse, suspend, or terminate service at our discretion.

2. No Long-Term Residential Contracts

Residential customers are not required to sign long-term contracts. However, by accepting service, you agree to these Terms and all posted pricing policies.

3. Customer Responsibilities

  • Provide safe and unobstructed yard access
  • Secure aggressive or reactive pets
  • Unlock gates on service day
  • Remove hazardous debris or objects
  • Maintain grass at a reasonable height

If access is denied or unsafe, the visit may be considered completed and charged.

4. Messaging Consent (SMS & Phone)

By submitting an estimate request through our website, you expressly consent to receive phone calls and text messages from Tailwaggers Cleanup regarding:

  • Estimates
  • Service scheduling
  • Billing notifications
  • Service updates
  • Account-related communication

Message and data rates may apply. Consent is not a condition of purchase. You may opt out of SMS communications at any time by replying STOP.

5. Payments & Billing

  • Payment is due per agreed billing schedule
  • Failed or declined payments may result in service suspension
  • Accounts may be sent to collections if unpaid
  • Customer agrees to pay reasonable collection costs and attorney fees
  • Pricing may change with notice

6. Limitation of Liability

To the maximum extent permitted by law, Tailwaggers Cleanup shall not be liable for indirect, incidental, special, consequential, or punitive damages.

Total liability for any claim shall not exceed the amount paid by the customer for the most recent service.

7. Indemnification

You agree to indemnify and hold harmless Tailwaggers Cleanup from any claims, damages, liabilities, costs, or expenses arising from:

  • Unsafe yard conditions
  • Dog-related injuries
  • Customer negligence
  • Violation of these Terms

8. Force Majeure

We are not liable for delays or failure to perform due to events beyond our control, including severe weather, natural disasters, acts of God, labor shortages, or government restrictions.

9. Dispute Resolution & Arbitration

Any dispute arising from these Terms or services shall be resolved through binding arbitration in the State of North Carolina.

You waive the right to participate in any class action lawsuit or class-wide arbitration.

10. Website Use

You agree not to misuse this website or attempt unauthorized access.

11. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

12. Governing Law

These Terms are governed by the laws of the State of North Carolina.

13. Contact Information

Tailwaggers Cleanup
Burlington, North Carolina
Phone: (336) 494-5653
Email: contact@tailwaggerscleanup.com